Role Description

1. Respond promptly and professionally to customer inquiries via phone, email, WhatsApp, live chat, and social media platforms.

2. Assist patients in booking, rescheduling, and cancelling medical appointments.

3. Guide customers on the use of telemedicine services and digital healthcare platforms.

4. Resolve customer complaints and concerns efficiently while maintaining a high level of customer satisfaction.

5. Escalate complex medical or technical issues to the relevant departments.

6. Maintain accurate customer records and update information in the CRM system.

7. Follow up with patients to ensure service satisfaction and continuity of care.

8. Support customer retention initiatives and promote available healthcare services where appropriate.

9. Adhere to company policies, data privacy regulations, and confidentiality requirements.

Job Description

1. Diploma or Bachelor's Degree in Customer Service, Business Administration, Communication, Healthcare Administration, or a related field.

2. Minimum of 1–2 years of experience in customer service, call center operations, healthcare, insurance, or a related role.

3. Excellent verbal and written communication skills.

4. Strong interpersonal and problem-solving abilities.

5. Proficiency in Microsoft Office Suite and CRM systems.

6. Ability to multitask and work in a fast-paced environment.

7. Strong attention to detail and organizational skills.

8. Experience in telemedicine, healthcare, or health insurance will be an added advantage.

9. Customer-centric mindset

10. Empathy and professionalism

11. Active listening skills

12. Conflict resolution

13. Time management

14. Teamwork and collaboration

15. Adaptability and resilience

Requirements

• Respond promptly and professionally to customer inquiries via phone, email, WhatsApp, live chat, and social media platforms.

• Assist patients in booking, rescheduling, and cancelling medical appointments.

• Guide customers on the use of telemedicine services and digital healthcare platforms.

• Resolve customer complaints and concerns efficiently while maintaining a high level of customer satisfaction.

• Escalate complex medical or technical issues to the relevant departments.

• Maintain accurate customer records and update information in the CRM system.

• Follow up with patients to ensure service satisfaction and continuity of care.

• Support customer retention initiatives and promote available healthcare services where appropriate.

• Adhere to company policies, data privacy regulations, and confidentiality requirements.